Privacy Policy
Last updated: October 13, 2026
Poko Live ("we", "us", "the App") is a product of Stackearn IT Solutions. This policy explains what information we collect, how we use it, and the choices you have. By using the App you agree to this policy.
1. Information we collect
- Account information: name or nickname, phone number or email, profile photo, and other details you add to your profile.
- Content you share: live streams, video and audio calls, chat messages, comments, gifts and photos you upload.
- Transaction information: coin purchases, gifts sent and received, and withdrawal details. Payments are handled by third-party payment providers; we do not store your full card details.
- Device and usage information: device model, operating system, app version, IP address, language, crash reports and how you use the App.
- Approximate location: derived from your IP address or device settings, used to show nearby content and prevent fraud.
2. App permissions
The App may ask for access to your camera and microphone (to go live and make calls), photos or storage (to upload a profile picture), notifications, and the internet. You can change these permissions in your device settings at any time, but some features may stop working.
3. How we use your information
- To create and manage your account and provide live streaming, calls, chat and gifting features.
- To process purchases, host earnings and withdrawals.
- To keep the community safe: detect fraud, abuse, spam and policy violations, and review reports.
- To improve the App, fix bugs and develop new features.
- To send service messages and, where allowed, updates and offers.
4. How we share information
We do not sell your personal information. We share it only:
- With other users, as part of the features you choose to use (for example, your public profile and live streams).
- With service providers who help us run the App, such as cloud hosting, live video delivery, payments, analytics and customer support, under confidentiality obligations.
- When required by law, court order or a valid request from authorities, or to protect the rights and safety of users and the public.
5. Data retention
We keep your information while your account is active and as long as needed to provide the service. Some records, such as transactions and abuse-prevention logs, may be kept longer where the law requires or for security reasons.
6. Your choices and rights
You can view and edit your profile in the App, turn off permissions in your device settings, and ask us to access, correct or delete your data. To delete your account, see our Delete Account Policy.
7. Security
We use reasonable technical and organisational measures to protect your information. No system is completely secure, so please keep your login details private.
8. Children
The App is intended only for people aged 18 and over. We do not knowingly collect information from children. Read our Child Safety Policy for details.
9. International transfers
Your information may be processed on servers located outside your country. We take steps to protect it wherever it is processed.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with a new "last updated" date.
11. Contact us
Stackearn IT Solutions
Email: support@pokolive.com
Or visit Customer Support.