Delete Account Policy

Last updated: October 13, 2026

You can ask Stackearn IT Solutions to delete your Poko Live account and the personal data linked to it at any time. This page explains how.

1. How to request deletion

• Online request: use the button below and fill in the form with the email or phone number linked to your account.
• By email: write to support@pokolive.com from your registered email with the subject "Delete my account" and include your Poko ID.

Request Account Deletion

2. Verification

To protect your account, we may ask you to confirm that you own it before we delete anything. We process verified requests within 7 days.

3. What gets deleted

• Your profile, photos, videos, posts and chat history.
• Your followers, following list and settings.
• Your login details and other personal information linked to the account.

Personal data is erased or anonymised within 30 days of verification.

4. What we may keep

Some information may be retained for a limited period where the law requires it or for legitimate security reasons, such as transaction and payment records, and records needed to prevent fraud and abuse or to resolve disputes. This data is not used for any other purpose.

5. Before you delete

• Deletion is permanent and cannot be undone.
• Unused coins, gifts and VIP benefits are lost when the account is deleted and are not refundable.
• Hosts should withdraw any pending earnings before requesting deletion.

6. Need help?

Contact Customer Support. See also our Privacy Policy.